Return & Refund Policy

At Befvtrw™, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review the following policy before requesting a return or refund.

1. Return Eligibility

We accept return requests within 30 days of the date your order is delivered.

To qualify for a return, the item must meet all of the following requirements:

• Be unused and in its original condition.

• Include all original packaging, accessories, and tags, where applicable.

• Be accompanied by valid proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

2. Requesting a Return

Before returning any item, please contact our customer support team at:

Email: service@befvtrw.com

Once your request has been reviewed and approved, we will provide return instructions along with a return shipping label, when applicable.

Please do not send products back without prior authorization, as unauthorized returns cannot be accepted or processed.

3. Damaged, Defective, or Incorrect Items

We recommend inspecting your order immediately after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, please notify us as soon as possible. Providing photographs of the item and its packaging will help us evaluate the issue and arrange an appropriate solution.

4. Non-Returnable Items

For health, safety, and product integrity reasons, certain products cannot be returned.

These include, but are not limited to:

• Perishable goods.

• Customized or personalized products.

• Personal care or hygiene items.

• Hazardous materials, flammable products, or compressed gases.

• Original shipping charges.

In addition, the following items are not eligible for return:

• Clearance or final sale merchandise.

• Gift cards.

If you are unsure whether your purchase qualifies for a return, please contact us before submitting a request.

5. Exchanges

We do not offer direct product exchanges.

If you would like a different item, please return the original product in accordance with this policy. After your return has been approved, you may place a new order for the item you wish to purchase.

6. European Union Customers

For orders delivered to countries within the European Union, customers are entitled to a 14-day withdrawal period under applicable consumer protection regulations.

To exercise this right, the returned item must be unused, in its original packaging, and accompanied by proof of purchase.

This statutory right applies independently of our standard 30-day return policy.

7. Refund Process

After your returned package has been received and inspected, we will notify you of the outcome of your refund request.

If your return is approved:

• The refund will be issued to your original payment method.

• Please allow up to 10 business days for the refund to be processed.

Depending on your financial institution, additional processing time may be required before the funds appear in your account.

If you have not received your refund within 15 business days after approval, please contact us at service@befvtrw.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

OLDE TYME COUNTRY STORE, LLC

10826 Hwy 71
Brush, CO 80723, US

Phone: +1 (970) 842-2813

Email: service@befvtrw.com

Our customer support team will be happy to assist you with your request.